Domestic Cleaning FAQ's

Are your cleaners insured?

Yes we have a comprehensive public liability cover. Our insurance policy will cover any accidental damage to your property caused by our cleaners.

As required by law the insurance policy also includes employers liability cover.

How much notice do I need to give if I want to book a cleaner?

We will do our best to get a cleaner to you as quickly as possible but in most cases we will require 48 hours notice, it could also be longer in certain cases.

How do you charge? By the hour? Or by the Job?

We charge an hourly rate of £12 per hour for regular cleaning*

We find that our clients prefer our domestic cleaning services to be charged at an hourly rate as its simple and they can work out the overall cost without any 'hidden charges' appearing. The hourly rate includes the supply of all equipment and chemicals so you simply book the cleaner and we take care of the rest.

Please call us on 08450 092 015 for a free no obligation quote for your domestic cleaning.

Can I specify a time I would like the cleaning to take place?

Yes you can. If you would like Pro Clean to come before, during or after your open hours it is left entirely to your discretion.

Do I need to provide anything?

No, we supply all chemicals and equipment. If you prefer our cleaners to use your own chemicals and equipment that is perfectly acceptable. In all cases, the chemicals we use are 'C.O.S.H.H'ed' so that if there are any substances that you cannot have on your premises we can make changes to your cleaning plan to accommodate this.

What happens if I am unhappy with the clean?

In the unusual event that you are dissatisfied with the standard to which your property has been cleaned, Pro Clean will re-clean the property at no extra charge.

What methods of payment do you accept?

Pro Clean accept cash, cheques, postal orders and payments by monthly standing order and direct debit. Unfortunately, at the moment, Pro Clean cannot accept payment by credit or debit card, although a facility to accept credit cards will be made available via this website in the near future.

Is there a minimum number of hours your cleaners work?

Yes. We require that clients have a minimum of 2-3 hours cleaning. We find that in most cases, 2-3 hours is the minimum in which a professional standard of clean can be carried out, however, all clients are different and we are happy to find a cleaning plan that will suit you.

Do you guarantee the work carried out?

Yes we do. Pro Clean guarantees that we will perform any cleaning service to your complete satisfaction.
If you are not entirely satisfied with our work Pro Clean will re clean the areas free of charge.

Will we always have the same cleaner?

Yes. We will always try to make sure that it is the same cleaner. Here at Pro Clean we hope that our cleaners become as much part of your team as they are of ours. If however, in the unusual event that you no longer want a particular cleaner, we will be happy to send you a different cleaner.

Pro Clean look forward to working with you, if you would like further information on our domestic cleaning service or any other Pro Clean service, please email proclean@businessmailbox.com or telephone Kieran on: 08450 092 015 or 07840 819 434 today

*Please note that regular cleaning does not include the wet cleaning of carpets, window cleaning or steam cleaning. If you require these services on a regular basis please contact Kieran for further information.

Pro Clean - A reliable cleaning service

Domestic Cleaning FAQ's www.proclean-southwest.co.uk